To be able to reset your account password independently, you must first enable Multi-Factor Authentication (MFA).
MFA adds an additional layer of security to your account access by requiring a second verification step in addition to your password (for example, a code via email, SMS, or an authentication app).
This way, even if your password is compromised, your account will remain protected from unauthorized access.
Only after activating multi-factor authentication will you be able to reset your password safely and independently.
MFA Activation Procedure
1.Before using this feature, make sure you have been enabled by the IT department.
2. Only for the 1st time, connect to https://mysignins.microsoft.com/security-info
USERNAME: remember to add the appropriate domain after your username
PASSWORD: the same one used to access the VPN
You will be prompted to add a verification method for your account — click “Next.”
The system will suggest Microsoft Authenticator as the primary verification method, but you can choose other authentication options, such as your personal email address.
If you choose email, enter your personal email address and type the verification code you receive.
Then enter the code sent to your email
Then follow step-by-step the instructions shown by Microsoft to complete the procedure.
If you choose Microsoft Authenticator, install the app on your smartphone, open it and add the account by scanning the QR code displayed on the screen.
Then follow the steps indicated by Microsoft to complete the configuration.
Password Reset Procedure
Now go back to https://mysignins.microsoft.com/security-info
And set up a second method (in this case, it’s phone). The difference is that you’ll receive the code as a message on you mobile
4. Now you can reset by your own your password, also you have multifactor authentication enabled
5. You can reset your password by clicking the "change" button
6. Insert you new credentials and click on Send
If asked insert the courrent password
7. Once you have changed your password, this message will appear confirming the correct change.
